TERMS

Last updated: [DATE]

These Terms and Conditions govern the use of [WEBSITE URL] and purchases made from the online shop operated by [BUSINESS NAME] (“we”, “us” or “our”).

By accessing this website or placing an order, you agree to these Terms and Conditions. Separate contracts, proposals or appointment documents will apply to interior design, architecture and related professional services.

1. About Us

This website is operated by:

[LEGAL BUSINESS NAME]

Trading as: [BUSINESS NAME]

Registered address: [BUSINESS ADDRESS]

Company or registration number: [NUMBER, IF APPLICABLE]

Email: [BUSINESS EMAIL]

Replace this information with the legal and trading details that your jurisdiction requires an online business to display.

2. Use of This Website

You may use this website only for lawful purposes and in a way that does not damage, interrupt or compromise its operation.

You must not:

• Attempt to gain unauthorised access to the website

• Introduce malicious code or harmful material

• Copy or commercially exploit website content without permission

• Use the website in a misleading, fraudulent or unlawful manner

We may suspend, restrict or withdraw access where reasonably necessary.

3. Studio Services

Information concerning our interior design, architectural, consultancy or other professional services is provided for general information only.

Submitting an enquiry, arranging a consultation or communicating with the studio does not create a client relationship. A project will proceed only once the required proposal, scope, fees, contract and appointment documents have been agreed.

The professional terms governing a project should be contained in a separate client agreement prepared for the studio, the services being provided and the relevant jurisdiction.

4. Shop Products

The shop may offer furniture, lighting, objects, artwork, textiles, samples, publications, digital products or other items described on the relevant product page.

Product details, dimensions, materials, lead times and imagery are provided as accurately as reasonably possible. Natural materials, handmade objects, vintage pieces and screen displays may result in variations in colour, grain, texture, finish or scale.

Such variations may form part of the character of a product and should not automatically be described as faults. This wording must not be used to exclude rights that customers are legally entitled to retain.

5. Orders and Contract Formation

Placing an order constitutes an offer to purchase the selected product.

An automated acknowledgement confirms receipt of the order but may not constitute acceptance. A contract is formed at the point specified by the business, such as when an order confirmation is issued or the item is dispatched.

We may decline or cancel an order where:

• A product is unavailable

• Pricing or product information contains a material error

• Payment cannot be authorised

• Delivery restrictions apply

• Fraudulent or unlawful activity is suspected

The precise point at which a contract is formed must be checked professionally under the law applicable to the business and its customers.

6. Prices and Payment

Prices are displayed in [CURRENCY] and are [INCLUSIVE / EXCLUSIVE] of applicable taxes unless stated otherwise.

Delivery costs, customs duties, import charges or other fees will be shown or explained where applicable. Customers are responsible for charges expressly identified as their responsibility, subject to local law.

Payment must be made through the methods available at checkout. We may use third-party payment providers and do not ordinarily retain complete payment-card information.

Prices may change without notice, but changes will not normally affect orders already accepted.

7. Availability, Bespoke and Made-to-Order Items

Products may be subject to limited availability, supplier confirmation or production lead times.

Bespoke, personalised, commissioned and made-to-order products are produced or sourced specifically for the customer. Once production or procurement has begun, changes or cancellations may not be possible except where required by law or expressly agreed by us.

Cancellation rights and exemptions for bespoke goods vary between jurisdictions. This section must be reviewed professionally and reflected accurately during checkout.

8. Delivery

Estimated delivery or production dates are provided in good faith but are not guaranteed unless expressly agreed in writing.

Customers are responsible for providing complete and accurate delivery details and for ensuring that the item can be safely delivered through entrances, stairways, lifts and other access points.

Additional charges may apply for storage, redelivery, specialist access, installation or failed delivery where legally permitted and disclosed in advance.

Responsibility for goods during delivery, and the point at which risk and ownership transfer, must be stated in a way that complies with local consumer law.

9. Returns, Cancellations and Refunds

Returns and cancellation rights depend on the customer’s location, the method of sale and the type of product purchased.

Our applicable returns procedure is set out in [RETURNS POLICY / LINK]. It should explain:

• The period in which a cancellation or return may be requested

• Any products that cannot be returned

• The condition in which returned goods must be received

• Who is responsible for return costs

• How and when refunds are issued

• The process for faulty, damaged or incorrectly supplied goods

Do not insert a universal returns period without legal review. For example, UK and EU rules give many consumers cancellation rights for qualifying distance purchases, but exemptions and additional requirements apply.

Nothing in these Terms is intended to remove or restrict rights that cannot lawfully be excluded.

10. Damaged or Faulty Products

Customers should inspect an order promptly following delivery and contact us at [BUSINESS EMAIL] if an item arrives damaged, faulty or materially different from its description.

We may request photographs, packaging information and order details so that the matter can be assessed.

The remedy available may include repair, replacement, refund or another remedy required by applicable law. Consumer protections for goods, services and digital content differ between countries and must be reflected accurately in the final policy.

11. Digital Products

Where the shop supplies downloadable files, digital publications or other digital content, the product page should identify:

• What is included

• Required software or technical compatibility

• Any licence or usage restrictions

• How access or delivery is provided

• The applicable cancellation and refund arrangements

Customers receive only the usage rights expressly stated with the product. Copyright and ownership do not transfer unless agreed in writing.

Some jurisdictions impose specific requirements before digital content can be supplied immediately and before a customer may lose a cancellation right. This wording and the checkout process must be reviewed professionally.

12. Intellectual Property

Unless otherwise stated, all content on this website belongs to or is licensed to [BUSINESS NAME].

This may include:

• Text and editorial content

• Photography and film

• Drawings and design work

• Product designs

• Graphics, logos and branding

• Website layouts and visual material

• Downloadable or digital products

You may not copy, reproduce, modify, distribute, publish or commercially use this material without prior written permission, except where permitted by law or by a product licence.

Purchasing a product does not transfer intellectual property rights in the product, imagery or underlying design.

13. Third-Party Products and Links

The shop may include products manufactured, supplied or fulfilled by third parties. Where relevant, product warranties or manufacturer terms may also apply.

This website may link to external websites or services. We are not responsible for their availability, content, security or privacy practices.

Nothing in this section should be used to avoid obligations for which the seller remains legally responsible.

14. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability or consumer right that cannot legally be excluded.

To the fullest extent permitted by applicable law, we are not responsible for indirect or unforeseeable losses arising from the use of this website or the purchase of a product.

We do not guarantee that the website will be continuously available, error-free or free from harmful components, although reasonable care is taken in its operation.

Any limitation or exclusion of liability must be drafted for the business, its products, its customers and its governing law. Generic liability wording should not be relied upon without professional advice.

15. Governing Law and Contact

These Terms are governed by the laws of [COUNTRY / STATE / JURISDICTION].

Any dispute will be subject to the courts or dispute-resolution process stated here, except where applicable consumer law gives a customer the right to bring proceedings elsewhere.

Questions concerning these Terms, an order or the website may be sent to:

[BUSINESS NAME]

Email: [BUSINESS EMAIL]

Website: [WEBSITE URL]

Address: [BUSINESS ADDRESS]

FINAL REVIEW REQUIRED

This is illustrative placeholder copy, not a finished legal document. It has not been prepared for your studio, shop, products, services, clients, customers, website platform, sales territories or fulfilment arrangements. Before publishing it, replace every placeholder, remove sections that do not apply, add any provisions your business requires and ensure that the checkout, returns policy, privacy policy and client agreements are consistent with it. Obtain advice from an appropriately qualified legal professional in every jurisdiction relevant to the business. You remain solely responsible for the Terms you publish and for complying with all applicable consumer, ecommerce, contract and trading laws. Casa Ren accepts no liability arising from reliance on, adaptation of or use of this example text.